STORE POLICY

Order Placement and Confirmation

All orders placed on our website are subject to availability.
Once an order is placed, you will receive an order confirmation email containing your order details. Please review the information carefully and contact us immediately if any changes or corrections are required.

Pricing and Payment

All prices listed on our website are in SGD and are exclusive of applicable taxes, duties, or shipping charges.
We accept payment through various secure payment methods, including credit cards, debit cards, and online payment platforms.
Payment must be made in full at the time of placing the order.

Shipping and Delivery

For information on our shipping and delivery policies, please refer to our separate Shipping Policy document.

Returns and Exchanges

For information on our returns and exchanges policies, please refer to our separate Returns and Exchange Policy document.

Product Information and Descriptions

We make every effort to accurately describe our products, including their features, materials, and dimensions. However, please note that slight variations may occur due to differences in monitor displays or product manufacturing processes.
Product images displayed on our website are for illustrative purposes only and may not always reflect the exact appearance or color of the actual product.

Personalization and Customization

Some of our products may offer personalization or customization options. Please ensure that all personalized information, including names, dates, and spellings, are entered correctly at the time of order placement. We cannot be held responsible for any errors in personalized information provided by the customer.
Personalized or customized items may have additional processing times and are generally non-returnable unless they are defective or damaged.

Intellectual Property Rights

All content, including text, images, graphics, logos, and product designs, displayed on our website are the intellectual property of [Your Company Name] and are protected by applicable copyright and trademark laws. Any unauthorized use, reproduction, or distribution of our intellectual property is strictly prohibited.

Privacy and Data Protection

We are committed to protecting your privacy and personal information. For more details on how we collect, use, and safeguard your data, please refer to our separate Privacy Policy document.

Contact Information

If you have any questions, concerns, or inquiries regarding our store policies, please contact our customer service team at sales@friendstudio.com.sg.

We reserve the right to modify or update these store policies at any time without prior notice. Any changes will be effective immediately upon posting the revised policies on our website.

By placing an order with us, you agree to comply with our store policies. Thank you for gifting your love ones with us!